Return policy

At Vkelly Sport, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a hassle-free return process.

 

#### Eligibility for Returns

- **Time Frame**: Items can be returned within 30 days of the delivery date.

- **Condition**: Returned items must be unworn, undamaged, and in their original packaging, including any tags or labels.

- **Exclusions**: Final sale items, customized products, and gift cards are non-returnable.

 

#### Return Process

1. **Request a Return**: Contact our Customer Service team at Instagram: vsskneszj5 to initiate a return. Please provide your order number and reason for the return.

2. **Prepare Your Package**: Repack the sneakers in their original box, along with all packaging materials. Include the return authorization slip that our team provides.

3. **Shipping**: We will send you a prepaid return shipping label via email. Attach the label to your package and drop it off at your nearest FedEx location.

4. **Refunds**: Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days. Shipping costs are non-refundable unless the return is due to our error.

 

#### Exchanges

If you need a different size or style, please place a new order and return the original item for a refund. This ensures you receive your preferred item as quickly as possible.

 

#### Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a prompt replacement or refund at no additional cost to you.

 

#### Contact Us

If you have any questions about our return policy, feel free to reach out to our Customer Service team at Instagram: vkeellysport. We're here to help!